Character not getting through security check at quarantine area

I’m facing an issue in my game where one of the characters cannot pass the security checkpoint in the quarantine zone. Each time I attempt to move this survivor through the inspection area, they are turned away, preventing progress into the restricted zone. I’ve tried various strategies, yet nothing seems effective. The character has all necessary items and documents, but the guards consistently deny entry. Has anyone experienced a similar problem? I can’t tell if this is a glitch or if I’m overlooking something crucial. Any suggestions on how to overcome this checkpoint would be greatly appreciated. I’ve been stuck here for hours, and it’s quite frustrating. Thank you in advance for your help!

Sounds like you might be missing a quest trigger or story beat. Sometimes these checkpoints won’t let you through until you’ve completed certain objectives elsewhere in the game. Try checking your quest log or journal to see if there’s something you need to do first. Also worth saving and reloading if you think it’s actually bugged.

You might need to chat with some NPCs nearby to unlock the right dialogue with the guards. It could also be a timing issue where there’s a specific event you need to wait for.

You might want to check if the character has any infection status or hidden debuffs that could be causing the scanner to deny entry.